Order & Payment

What are my options to order a medicine?

You can order the Over the Counter (OTC) medicines and health products using:

Email: info@yuwapharmacy.com

FB Messenger: Link Here

Online Portal: Link Here

Visit Store: Dilli Bazaar Road, Kathmandu, Nepal

Phone Call: +977-01-4433452

You can order Prescription Only Medicine using all the methods mentioned above except through a phone call.

What are my payment options?

For now, we only accept cash on delivery and bank transfer. Soon, we will accept payment through online payment services, credit, and debit cards including Visa and Mastercard.

How long will it take to verify the Prescription Only Medicine?

In 99% of the cases, all orders made before 03:00 PM will be verified and dispatched on the same day. All orders after 03:00 PM will be verified and dispatched on the next day.

If you need the medicine urgently, you can call us, and we will try to deliver it as soon as possible (additional postal charge may occur).

Can I cancel my order once I’ve paid for it?

You can cancel an order for medication up until the point your order is dispatched. This can be done by sending an email to info@yuwapharmacy.com, messaging, or using the online portal. Please note, dispatch could occur soon after an order is placed. Once your order is dispatched, you can still cancel the order but we will still charge the postage cost. The same rule applies for orders above NRS 1000 in this case the deduction will be NRS 100.

How do I know if my order has been received?

You will receive an email notification and a message regarding your order in your online dashboard and messenger (if permitted) once your order has been received.

What is your return and refund policy?

For regulatory reasons, we cannot accept returned medication once they have been dispatched from our pharmacy and partially consumed.

Damaged or faulty medication can be returned and a full refund will be given including your postage costs. Please inform us by contacting +977-01-4433452, quoting your order number.